A wide range of business verticals—automotive, healthcare, retail, banks, insurance, telco—tasked the team to craft virtual assistants tailored to serve different audience.
Nina was debuted as the world’s first virtual assistant for customer services, with two products offered—mobile SDK and web SDK.
Composed of Nina basic components—Nina bar, Nina avatar, widgets, and hints panel—as well as the basic interaction—Listening, Processing, Alerting, Happy, etc. The reference is used as a starting point for clients and Professional Service teams to develop a customized version of Nina.
Debuted as the first mobile virtual assistant for Enterprise, Nina was the first of her kind. Static screens and text weren’t effective enough since Nina experience relies heavily on animations and transitions. I created use cases tailored for each client of various industries (i.e. enterprise, healthcare, automotive, etc.). Some as screenshots of the interaction. Some as a 90-sec motion graphics vignette. The aim is to give clients a better picture of what the Nina experience is, as well as making my developer friends’ lives a little easier.
Dom, Lily, Wendy, and Chip are among the names of Nina's new friends.
Over 200,000 orders were placed by Dom's help, with about 500,000 orders placed at the end of 2014.